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New Member
Group: Forum Members
Last Login: 10/6/2011 8:00:15 PM
Posts: 21,
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I finally received my 36" AquaticLife Dual T5HO Fixture in the mail.
But it looks like I am missing the 4 frame mounts. The packaging states it is included.
I repacked the fixture in the box and it has a very snugg fit. No room for any additional parts.
Am I overlooking something here? Are the frame mounts inside the fixture?
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Senior Member
Group: Forum Members
Last Login: 5/5/2013 11:49:53 AM
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johnlandon009 (10/1/2011)
I finally received my 36" AquaticLife Dual T5HO Fixture in the mail.
But it looks like I am missing the 4 frame mounts. The packaging states it is included.
I repacked the fixture in the box and it has a very snugg fit. No room for any additional parts.
Am I overlooking something here? Are the frame mounts inside the fixture?
Did you look inside the ficture?
Shakespere says...to be or not to be?Fish hobbiests say....To buy or not to buy! 
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Moderator
Group: Moderators
Last Login: 6/21/2012 6:30:34 PM
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| Since I know the guys at AquaticLife pretty well, and I have tested most of their lights for my "In The Fish Room" column in Aquarium Fish International (AFI), I asked them what might be the problem. Their answer is below -- including a contact at ALife if you need more help. Hope this helps. When you take the fixture out of the box on one end, there is a note stating that the legs are found in a small compartment on the other end. Our original packaging did not have the note printed on the box so this particular consumer might have the original packaging. We received calls with people stating that they did not receive their legs, but the majority of them did not open the other side of the box. Please let me know if you have any questions. Thank you, Jon Sather Aquatic Life, LLC 2839 Tanager Ave Commerce, CA 90040 818-768-6943 office
***************************Local Fish Stores -- "The Heart of the Hobby"
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